We do offer exchanges on all orders within 14 days of receiving it. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a trade. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase. Please keep in mind that only regular priced items may be exchanged, sale items cannot be refunded.
If your exchange is applicable, please send me an email to firstname.lastname@example.org/ email@example.com with your receipt.
Refunds can only be done, before shipping/shipment, with a $10 cancellation fee (regardless of the purchase price) and must be done within 48 hours of purchasing. Once your order has been sent to our studio which happens 24 hours after receiving the order, your order cannot be refunded. This is non-negotiable and does include if you purchased items separately, and then want to combine them, so please be sure of what you are buying. PLEASE NOTE if you want items to ship together, please purchase them together.
Also once an item is shipped, it is no longer in my possession and is out of my control. I am not responsible for the way it gets handled once it has been shipped. In other words, once your order is shipped, I am no longer accountable for it. If your item is broken/lost/damaged/delivered to the wrong address during shipment, there is, unfortunately, nothing I can do unless you purchase insurance. Insurance is the responsibility of the customer.
I am not liable for any damage/loss of an item if someone steals them or delivered to the wrong address by the postal service in Australia or internationally. This is a risk that must be assessed when purchasing both locally and overseas. They cannot and will not be replaced/refunded under any circumstances due to the nature of the pieces.
Insurance CAN be purchased but at an extra cost and will only be provided when asked for, and you can ask for a quote in the customer notes as you checkout. So if you have had problems with your postal service in the past with items being broken, it is highly recommended you purchase insurance.
PLEASE NOTE insurance covers damage ONLY during shipping, NOT if you break the item yourself.
A change of mind or heart is on you, not me. No refunds or exchanges can and will be done for this reason and refunds can only happen in the circumstances stated above.
Refunds cannot be done on sale items under any circumstances, or if a sale occurs and you want to get your item/order at the sale price and have purchased it before the transaction occurred. All sale item purchases are final.
All our products are quality checked by a specialist jeweller before it is dispatched. However, from time to time, there may be a rare fault. Please understand that if your jewellery happens to wear and tear during the course of regular use is not considered a defect. Our jewellery is individually handcrafted which makes it delicate in nature and should be handled carefully.
Sorry, but unfortunately that is the responsibility of the customer. We do provide information and care instructions in regards to metal adornments.
They can be found here.
If you have changed your mind and would like to cancel your order, please contact our team via email as soon as possible. A $10 cancellation fee will be deducted from your refund (regardless of the purchase price). Change of mind must be done within 48 hours of purchasing. Once your order has been sent to our studio which happens 48 hours after receiving the order, your order cannot be refunded. This is non-negotiable.
Please note that orders that have already been handcrafted or have been dispatched will not be cancelled.